Shipping and Return
SHIPPING POLICY
At eSIMply, we deliver our products digitally for your convenience. As soon as your purchase is confirmed, the eSIM will be instantly delivered to your provided email. In addition, a confirmation email of your purchase will be sent to you.
RETURN POLICY
Refunds and Cancellations
We give a refund or a replacement eSIM only when the eSIM itself has a fault. This means the eSIM cannot be installed or used because of a technical problem on our side. You can install the eSIM first. If it turns out to be faulty after you install it, you can still ask for a refund.
We do not give refunds for change of mind. This includes an eSIM you bought but did not install or use, and an eSIM that does not work because your device is not eSIM-compatible or is network locked.
Refund Process
To request a refund, please contact our support team. Depending on the nature of the issue, you may be asked for further information to support your refund request such as screenshots of the device settings for technical issues or details of why the invoiced amount is incorrect and, if possible, how much you consider is due.
Your refund will be credited back through your original payment method.
Fraudulent Purchases
We reserve the right to refuse any form of refund if there is any evidence of abuse, violation of our terms and conditions, or any fraudulent activities that are connected with using eSIMply products and services. Unauthorised purchases will be subject to investigation and approval before processing any refund.
